A quality product or service is one which satisfies the requirements of the customer. It must be remembered that quality is not a word that has a definitive value. Quality control is usually concerned with identifying defective products and preventing them from reaching the customer. Quality assurance is concerned with all aspects of company activities and procedure, from the initial customer inquiry to the delivery of the product or service.
This lesson is split into two parts, first it will analyse the different aspects of quality control then look into the aims of quality assurance and the difference between the two. The different aspects of quality control include anything from inspecting a job before it goes to print, checking the job as it is being produced, and monitoring the condition of materials and machinery. Quality assurance policies and procedures differ from one company to another, however the general aims is to ensure that work is up to standard by establishing systems to ensure that quality control activities are carried out in the right places at the right times.
Read through the presentation then answer the questions below to test your knowledge. This lesson should take approximately 30 minutes, however you might want to take longer research some of the individual topics. You can revisit this lesson at any time.
Quality assurance or quality control?