Exceptional customer service is becoming more and more of a priority in IT and software related companies. Technology allows for customer orders to be processed faster than ever, and for customer issues to be addressed straight away through a range of innovative methods (see below).
Customer service is a general term that can be split into several different important subjects such as:
- Being able to actively and attentively listen to the customer; this includes showing the customer that you are listening and genuinely care, and being able to understand and empathise with the customers concerns and interests.
- Considering an appropriate response to customer issues; whether preemptively or in response to a customer complain, this involves planning and problem solving skills.
- Being able to retain and attract new customers; it is equally as important to treat your current loyal customers as well as you might treat new customers.
- Recording and analysing customer data and trends; to work out exactly what your organisation does well, where it can improve and what potential opportunities are out there.
Take the quiz below to test your knowledge of customer service.